Coly Computer Help

Things that have Moved or Vanished

Things that have moved. So your Taskbar and Start button moved to somewhere other than the bottom of the screen where it belongs? Click on an empty part of the Taskbar, hold down the left mouse button and drag the Taskbar to its proper position. If the Taskbar has become very wide, rest your cursor on the top edge until a double headed arrow appears. Hold the left mouse button down and drag downwards to restore to the normal width.

Vanishing Toolbars in Word, Excel or Works. Click View on the top row menu and then click Toolbars, make sure the Toolbars you want to see are ticked. If a required Toolbar is not ticked, click that Toolbar to create the tick. The Toolbars you need most are labelled Format and Edit . You may also wish to tick the Drawing Toolbar.

Vanished Toolbar and menu: If the menu has also vanished you are unable to click View to restore the tool bars. You probably accessed Full screen mode accidentally, then closed the program.
Try these steps:
(i) Open Word, then press the Esc key.
(ii) Hold down Alt and tap the V key. This might pull up the View menu. Then tap the U key to close the full screen mode and close Word. Click View then Toolbars and follow the instructions in the previous paragraph
(iii) If none of these steps have restored the menu and toolbar, then more drastic treatment is necessary. The registry has been corrupted and must be repaired. Do not attempt to do this unless you are confident about editing the registry. If you are worried about tampering with the registry, ask a technician to follow these instructions:- 
(a) Close Word, ensure that any minimised Word documents on the Taskbar are closed.
(b) Click Start then click Run and type regedit and press Enter. The registry editor will appear.
(c) On the left hand pane click the plus sign next to the following folders: HKEY_CURRENT_USER then Software then Microsoft then Office then you will see a numbered folder in the list of folders, it will be 9.0 for Word 2000, Word 2002 will be 10.0, Word 2003 will be number 11.0.
(d) Open the numbered folder which matches your version of Word. Inside that folder, find a folder named Data, click it once (don't open it).
(e) Click File then click Export.
(f) In the next dialog box, name the file regdata and choose to save the file to the Desktop so that you can
easily find it later.
(g) Still in the registry editor, RIGHT click on the Data folder, on the pop-up menu choose Delete.
Close the registry editor and open Word to see if the menu and Toolbars have re-appeared.
(h) If they have re-appeared, be sure to delete the regdata file which you saved to the Desktop.
(i) If they did not re-appear, close Word and double click the regdat file on the Desktop. This will put you back to the sad situation of having no Tool bars or menu. You may have to uninstall Word then reinstall it.

Your recent web address list has vanished when you click the down-arrow to the right of the address field. These addresses are known as MRUs (Most Recent Used). Your anti-spyware has spotted these during a scan and flagged them as non-critical items. If you asked the anti-spyware to remove them they will vanish from your Address field. To stop them vanishing, next time you scan for spies, do not opt to remove non-critical items such as MRUs.

Email photo resizing dialog box vanished? The pop-up resizer dialog box fails to show up when you want to compress a photo for emailing. This can happen  for one of two reasons:-
(1) Most frequently this is due to loading a new photo editing program that has changed the file association for photos. To correct this, click Start
then type regsvr shimgvw.dll and click OK. Note the single space after regsvr. To make the change effective you must then Restart the computer, Start-->Turn off computer-->Restart.
(2) The vital Windows file sendmail.dll may have been corrupted due to a power cut or due to switching off the computer incorrectly. To repair the file, double click My Computer on the Desktop (or single click it in the Start menu). Then double click the main hard disk (usually Local disk C:). Double click the Windows folder. Scroll down and double click the System32 folder. For safety's sake you should now put the corrupt file in a safe place; create a new folder called Old files. Click File in the top menu bar and click New then Folder. Type the new folder name and press Enter . Drag and drop the corrupt sendmail.dll file into the Old File folder.

Windows will replace the missing file and you should now see there sizing dialog box when you want to send a photo by email.

If the Address field on Internet Explorer has vanished; click View and make sure the Address bar is ticked. If it is not ticked, click it. If the Address field does not appear, look on the Toolbar (probably on the far right) you should see a feint vertical line. Grab the line by clicking on it and holding down the left mouse button. Then slide the line to a position just above the Toolbar. The address field will then re-appear.

Send/Receive button has vanished from your toolbar? Buttons will disappear from the Toolbar if you shrink the width of the Outlook Express window pane; this reduces the amount of room available for buttons. To widen the window, rest the cursor on the right or left hand edge of the Outlook Express window frame, when the double headed arrow appears, hold down the left mouse button and drag the edge sideways so that the window becomes wider. Release the mouse button when your missing buttons re-appear. Then click File-->Exit (for once, don't click the usual red/white cross).

A website page completely fills the screen so that your toolbar and task bar have vanished. This happens if you accidentally press F11. Press F11 again and all will be revealed.

Outlook Express (OE) emails have vanished
This is a rare but known problem. Three to four months of emails can vanish from one or more of your folders, eg, Inbox, Sent items, etc. This occurs following a compaction of emails and is most likely to occur if you have a huge quantity of emails in a folder. When OE compacts the emails it creates a back-up of the folder before compacting it. However, it rather foolishly puts the back-up in the Recycle bin. Do not empty the recycle bin for obvious reasons.

1. Open the Recycle bin by double clicking the icon on the Desktop.
Find the backed-up folders, they will be Inbox.bak, Sent items.bak and so on.
You may see more than one copy of the vanished folder. Rest your cursor on them to determine which is the latest version.
Click a latest vanished folder and in the left hand panel click Restore this item .
This puts the back-up folder into the email storage folder. It will still be listed as a  .bak folder and it must be changed so that OE can open it.

2. First you must discover where your the Email storage folder is located.
In Outlook Express, click Tools-->Options-->Maintenance .
Click the button labelled Store Folder .
Carefully write down the location address which appears (you will only see the first part), then click the address and tap the End key on your keyboard. Write down the remainder of the address.

3. Close OE and open My Computer.
Click Tools-->Folder Options. Click the View tab, in the list of items find the yellow folder with the label Hidden Files and Folders . Just below that, select the radio button labelled Show hidden files and folders . Now Un-tick the box labelled Hide extensions for known file types. Click OK.

4. Navigate to the email storage folder . Let us assume that it was your Inbox that vanished and that you restored the Inbox.bak folder from the Recycle bin. Locate the two folders Inbox.dbx and Inbox.bak  Right click the Inbox.dbx folder and rename it InboxOld.dbx.
Now rename the Inbox.bak folder as inbox.dbx

5. When you open OE you should see that your Inbox emails are restored.

Repeat steps 1 and 4 for each vanished folder.

An opening screen vanishes: If double clicking an icon on the Desktop gives you a glimpse of the opening screen but it does not launch the program, look at the bottom of the screen, you will see that your missing program is minimised as an oblong button on the Taskbar. Left click that button to restore it to the desktop. To avoid this problem, whenever you minimise a program, be sure to click it and close it before shutting down your computer.



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